Last updated: January 15, 2024
1. Acceptance of Terms
By engaging our moving services, you agree to these Terms and Conditions. Please read them carefully before scheduling any service.
2. Service Agreement
- We provide moving, packing, and related services as described in your service agreement
- Pricing is based on the scope of work detailed in your quote
- Additional services may incur extra charges
- We reserve the right to refuse service for safety or legal reasons
3. Customer Responsibilities
- Provide accurate information for quote and planning
- Ensure access to both pickup and delivery locations
- Declare high-value or fragile items before moving
- Secure necessary parking permits if required
4. Liability and Insurance
- Basic insurance coverage is included in our service
- Additional insurance options are available
- Claims must be filed within 7 days of service completion
- Certain items are excluded from coverage (see detailed list)
5. Cancellation Policy
- 48-hour notice required for cancellation
- Late cancellations may incur a fee
- Weather-related rescheduling is accommodated when possible
6. Payment Terms
- Deposit required to secure booking
- Final payment due upon service completion
- Accepted payment methods: credit cards, bank transfers
- Additional charges may apply for overtime or extra services
7. Dispute Resolution
Any disputes shall be resolved through:
- Direct negotiation
- Professional mediation
- Binding arbitration if necessary
8. Contact Information
For questions about these terms, please contact us at:
- Email: info@neotrackrelocation.com
- Phone: +91 99424 40315
- Address: Patna, Bihar